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Terms and Conditions

This website is maintained by Creature Collective, LLC (“Creature Coffee”) for the use of its customers and others who wish to access information about Creature Coffee. By accessing this website you agree to the terms outlined below.

Intellectual Property

All content on this site is the property of Creature Coffee, unless attribution is otherwise provided, and is protected by applicable intellectual property and other laws, including but not limited to copyright and trademark laws, as applicable. Users of this website may not copy, redistribute or republish the content on this site for any purpose other than a personal, non-commercial use without the express written permission of Creature Coffee. Access to this site does not grant a right or license to use intellectual property belonging to Creature Coffee.

Creature Coffee is the owner of the trademark for Creature Coffee, and other marks used to identify coffees from Creature Coffee. These marks may not be used in any manner likely to cause confusion, disparage or dilute these marks and/or in connection with any product or service that is not authorized or sponsored by Creature Coffee.

Links

It should be noted that any links to and from this site are provided for your convenience. Creature Coffee makes no guarantees, representations, or warranties as to, and shall have no liability for, any content delivered by or on any third party website, including, without limitation, the accuracy, subject matter, quality, or timeliness of such content. The fact that Creature Coffee may be linked to third-party sites does not constitute an endorsement or recommendation of that site.

Disclaimers of warranties and damages

YOU EXPRESSLY AGREE THAT USE OF THIS SITE IS AT YOUR SOLE RISK. COMMERCIALLY REASONABLE EFFORTS HAVE BEEN MADE TO ENSURE THE ACCURACY OF THE INFORMATION ON CREATURE COFFEE SITE AND CREATURE COFFEE INTENDS TO TAKE REASONABLE STEPS TO PREVENT THE INTRODUCTION OF VIRUSES OR OTHER HARMFUL COMPONENTS ON THIS SITE. HOWEVER, CREATURE COFFEE DOES NOT WARRANT THAT ANY OF THE INFORMATION, MATERIALS OR CONTENT ON THE SITE OR FUNCTIONS OF THE SITE ARE ACCURATE, COMPLETE OR ERROR-FREE, OR FREE OF ANY VIRUS OR OTHER HARMFUL COMPONENTS OR THAT USE OF THE SITE WILL BE UNINTERRUPTED. CREATURE COFFEE SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM ANY DEFECT IN THE ACCURACY, QUALITY, COMPLETENESS, OR TIMELINESS OF THE DATA, INFORMATION, OR CONTENT OF THE SITE OR FOR HARM CAUSED BY A VIRUS OR OTHER HARMFUL COMPONENT ON OR DOWNLOADED FROM THIS SITE.

THIS WEBSITE, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS AND INFORMATION, IS PROVIDED BY CREATURE COFFEE ON AN “AS-IS” BASIS. CREATURE COFFEE MAKES NO REPRESENTATIONS, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR ITS CONTENT, SOFTWARE, FUNCTIONS, MATERIALS, AND INFORMATION. TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW, CREATURE COFFEE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ALL IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, TITLE, AND NONINFRINGEMENT. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, THE ABOVE EXCLUSION OF IMPLIED WARRANTIES MAY NOT APPLY TO ALL USERS. CREATURE COFFEE, NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR LICENSORS, SHALL UNDER NO CIRCUMSTANCES BE LIABLE TO ANY USER AND/OR THIRD PARTY FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES EVEN IF CREATURE COFFEE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE MAXIMUM LIABILITY OF CREATURE COFFEE IS LIMITED TO A REFUND OF THE PURCHASE PRICE PAID FOR ANY PRODUCT PURCHASED THROUGH THIS SITE.

BY USING THE SITE, YOU AGREE, TO THE EXTENT PERMITTED BY LAW, TO INDEMNIFY AND HOLD CREATURE COFFEE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND LICENSORS HARMLESS WITH RESPECT TO ANY CLAIMS ARISING OUT OF YOUR BREACH OF THIS AGREEMENT OR YOUR USE OF THE SITE. THIS WAIVER AND INDEMNITY PROVISION APPLIES TO ALL VIOLATIONS DESCRIBED IN OR CONTEMPLATED BY THIS AGREEMENT.

RETURNS

Eligibility

Coffee is roasted for your order, and therefore cannot be refunded. Coffee and all other perishable items purchased from our website are not eligible for returns. However, on a case-by-case basis following consultation with our Customer Service team, we may choose to refund some portion. Ultimately, we want everyone to be delighted with our coffee and products, so please get in touch should you have a query. 

Unless noted at the time of your purchase, coffee brew gear and merchandise you purchase from our website may be eligible for return if the item is in its original condition and unused. Items must be in the original packaging. You must return any eligible item within thirty (30) calendar days of the date on which such product was delivered to you. Gift Cards are not eligible to be returned. In addition, certain products may be covered by a manufacturer’s warranty, in which case the eligibility of return for a warranty claim is governed by such manufacturer’s warranty terms. 

Process

To return an eligible item, you must contact our Customer Service team at hello@creaturecoffee.co. You may return any eligible item purchased via our website for a refund. If your returned item is received within the prescribed time period, and satisfies our inspection, in most cases your refund will be processed, and a credit will be automatically applied to your original method of payment. This may take 2-10 business days to process. Items that have been returned for a refund to your original form of payment will be refunded at the original purchase price plus applicable sales tax (if any). If a Gift Card was utilized in the original purchase, we will issue a new Gift Card for the value of the return refund. If the credit card used in connection with the purchase is expired or invalid, the refund will transfer over to your new card if it is with the same bank. If this is not possible, we will issue a check to the billing address on the credit card.

Privacy Notice

Please see our Privacy Statementhere.

Termination of Usage

Creature Coffee may terminate or suspend your access to all or part of this website, without notice, for any conduct that Creature Coffee, in its sole discretion, believes is in violation of any applicable law or is harmful to the interests of Creature Coffee, another user, a third-party provider, merchant, sponsor or service provider.

Submissions

All remarks, suggestions, ideas, graphics or other information communicated to Creature Coffee through this site (together, the “Submission”) will forever be the property of Creature Coffee. Creature Coffee will not be required to treat any Submission as confidential, and will not be liable for any ideas for its business (including without limitation, product, or advertising ideas) and will not incur any liability as a result of any similarities that may appear in future Creature Coffee’s operations. Without limitation, Creature Coffee will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature everywhere.

Governing law, venue

Creature Coffee controls and operates this website from its headquarters in Austin, TX. As such, this Agreement, the relationship between you and Creature Coffee, and all transactions or claims relating to this website, including the services provided through this website, shall be governed by the substantive laws of Texas, without giving effect to any principles of conflicts of law. You and Creature Coffee agree to submit to the personal and exclusive jurisdiction of the courts located within Travis County, Texas, to resolve any dispute or claim arising from this Agreement.

In addition, you agree to comply with all local, state, federal, and national laws, statutes, ordinances and regulations that apply to your use of the Site and the content therein, including without limitation alcoholic beverage control laws.

Acknowledgment and changes

We reserve the right to change the Terms of Use at any time. If we make any change to the Terms of Use, we will post those changes on this page and they will become effective upon posting. Your continued use of the site will be deemed acceptance thereof.